Terms
- Minimum Order Quantity: All "custom" orders must have a minimum of 30 units per style.
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Manufacturing Time: The estimated manufacturing time is 4 to 8 weeks. However, if the order is completed sooner, we will send it as soon as possible.
- Sampling Process: We offer samples for select styles. Samples are acquired through purchase and sent for your consideration. Approval leads to progression; dissatisfaction allows sample return for refund, covering shipping and duties at your expense.
- Customizations: Any customizations, such as fabric changes or embroidery, may require additional time and will be subject to additional costs.
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Shipping and Courier Service: Cool Workwear works closely with a reputable courier service to ensure timely and safe delivery of garments. The shipping duration is an estimated 3 to 7 working days. Please note that shipping is with a third party, and the shipping cost will be charged separately.
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Shipping Delays: Cool Workwear is not responsible for delays caused by shipping or customs services.
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Duties and Taxes: Import duties and other taxes for all shipments including returns are charged to the vessel/customer.
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Wash Care: Customers are advised to follow the wash care label instructions carefully to ensure the best care for the garments. Washing colors separately on a cold setting and hang-drying is recommended. Cool Workwear is not responsible for damages caused by negligent care of your garments.
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Returns Policy: Cool Workwear will not accept returns for garments that have been used, washed, or altered from their original condition.
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Payment Terms:
- All payments are conducted in South African Rands (ZAR)
- All payments must be completed within 10 days of receiving the final invoice.
- Deposit: A 50 percent deposit is mandatory for all orders. The remaining 50 percent must be settled upon order completion, at the latest. Paying the full amount upfront is recommended.
- Refunds will be processed back to the original purchasing card/account and may take up to 10-15 working days to reflect in the account.
- Please note that if payment is not made within the agreed-upon period, legal action will be initiated. Your prompt attention to this matter is greatly appreciated to avoid any unnecessary legal proceedings.
- Customers should carefully review and understand these terms before making a purchase. If there are any questions or concerns, please reach out to us for clarification.
