Terms
- Minimum Order Quantity: All "custom" orders must have a minimum of 30 units per style.
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Manufacturing Time: The estimated manufacturing time is 4 to 8 weeks. However, if the order is completed sooner, we will send it as soon as possible.
- Sampling Process: We offer samples for select styles. Samples are acquired through purchase and sent for your consideration. Approval leads to progression; dissatisfaction allows sample return for refund, covering shipping and duties at your expense.
- Customizations: Any customizations, such as fabric changes or embroidery, may require additional time and will be subject to additional costs.
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Shipping and Courier Service: Cool Workwear works closely with a reputable courier service to ensure timely and safe delivery of garments. The shipping duration is an estimated 3 to 7 working days. Please note that shipping is with a third party, and the shipping cost will be charged separately.
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Shipping Delays: Cool Workwear is not responsible for delays caused by shipping or customs services.
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Duties and Taxes: Import duties and other taxes for all shipments including returns are charged to the vessel/customer. Please note: It is the vessel’s responsibility to settle all duties and taxes owed upon delivery. Should payment not be made and the package is returned to us, we regret to inform you that no refund will be issued.
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Wash Care: Customers are advised to follow the wash care label instructions carefully to ensure the best care for the garments. Washing colors separately on a cold setting and hang-drying is recommended. Cool Workwear is not responsible for damages caused by negligent care of your garments.
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Returns Policy: Cool Workwear will not accept returns for garments that have been used, washed, or altered from their original condition.
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Payment Terms:
- All payments are conducted in South African Rands (ZAR) unless otherwise specified.
- All payments must be completed before your order can be shipped.
- Deposit: A 50 percent deposit is mandatory for all custom orders. The remaining 50 percent must be settled before shipment. Paying the full amount upfront is recommended.
- Refunds will be processed back to the original purchasing card/account and may take up to 10-15 working days to reflect in the account.
- Please note that if payment is not made within the agreed-upon period, legal action will be initiated. Your prompt attention to this matter is greatly appreciated to avoid any unnecessary legal proceedings.
- Customers should carefully review and understand these terms before making a purchase. If there are any questions or concerns, please reach out to us for clarification.
